FAQs: Support

We use AnyDesk Remote Desktop as it comes with the highest security standards which are designed to safeguard data, with encryption in transit and at rest.

Please download AnyDesk from their site here: Remote Desktop Software for Windows | AnyDesk

More information on AnyDesk's compliance and certification can be found here: AnyDesk: The Secure Remote Access Solution

Please see details and benefits of the Perceptor Software Maintenance Annual Support (SMAS) for Lifetime On Premise customers.

Please note, the Perceptor Software Maintenance Annual Support (SMAS) is to be purchased with the system at the beginning of the Perceptor IoT contract. The SMAS is charged at 20% of the prevailing licence cost at the time of purchase or renewal.

Should the end user decide not to purchase the SMAS at that time but decides to at a later date, there is an 8 week Support Implementation period during which time any support requests will be quoted for on a case by case basis.

In addition, please note that no software upgrades will be provided until 3 months has elapsed from the time of implementing a SMAS post-contract.

Please contact your Perceptor IoT reseller in the first instance for first line technical support.